Policies and Procedures

Policies and Procedures 2019/20

Scheduling
September 4thLessons begin
October 4thThanksgiving Day - no lesson
November 11thRemembrance Day - no lesson
December 13th`Last lesson before Winter break
January 6thLessons resume
March 17thSt. Patrick's Day - no lesson
April 10thEaster break - no lessons
April 20thLessons resume
May 18thVictoria Day - no lessons
June 25thLast day of regular lessons

**Summer lessons are available in July and August with flexible scheduling


Payment

An invoice will be sent to you before your first lesson of the month. Payment is due before or at the lesson. I currently accept cash, cheque, and e-transfers as methods of payment. Cheques should be made out to Johanna MacMullin (my married name) and e-transfers can be sent to johanna@johannajaborascott.ca. Please note that late payments exceeding 30 days will result in immediate termination of lessons. Please let me know if you would like to pay by term instead of by month.



Cancellations

If a lesson is cancelled with six (6) hours notice, two options will be made available to you:
1) You may reschedule the lesson within a week of the cancelled lesson as time allows.

2) Two lessons in each semester will be made up at another time.

Make-up lessons will not be rescheduled once a date and time is decided on. I will offer options at the time of the cancellation for when the make-up lesson might be scheduled. If you do not schedule a make-up lesson at that time, it is your responsibility to schedule a make-up lesson before the end of the term. If you do not, there will be no refund.

Cancellation notice can be made through text, voice message, or e-mail.


Lessons that are cancelled less than six hours in advance or exceeding the limit of allowed cancellations will not be refunded. Exceptions will be permitted for emergencies. In the case of illness, I will allow two (2) lessons to be rescheduled throughout the year regardless of when the lesson was cancelled. Outside of that, cancellations will follow the normal procedure for cancellations. In the event that I must cancel a lesson and I am unable to do a make-up, I will either add a credit to your next invoice or refund your money. In the event of a storm day, lessons will be cancelled if road conditions are poor. If the lesson cannot be rescheduled, a refund or credit will be offered.


Health and Safety

Please note, I do have a cat in my home. He is very friendly, but if you or your child have an allergy, lessons in my home may not be appropriate. He is a Siamese cat, so depending on your type of allergy, you may not have a reaction to him.


If you are a new student, you will receive a form asking for contact information and medical history. This is so that I can both provide a safe environment for your child and act appropriately in case of emergency.


In an effort to keep other students healthy and the piano clean for the next student, please let me know upon arrival if you or your child needs to wash your/their hands, especially if you have been eating an allergenic food or have been ill.


Please take off your shoes when you arrive. While not necessary, all parents are welcome to observe lessons. If you do not wish to sit in on the lesson but would like to wait inside, my living room will be available. While this space is available for waiting, children must be supervised at all times.


Please note, I am now using My Music Staff to manage my studio. The student portal on the site has a number of useful features, free of charge, which can be viewed at https://www.mymusicstaff.com/student-portal-introduction/ If you are interested in using the student portal, please sign-up at www.johannajaborascott.ca.


As always, please let me know if you have any questions.


Thank you!